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This store has earned the following certifications.
Spa Sensation Memory Foam / Queen-4
COMFORTABLE SLEEPS START WITH COOLER NIGHTS: The Novilla Queen mattress is specially designed to help you stay cool all night. The outer cover helps dissipate excess heat from your body, while the gel memory foam and egg foam interior enhance airflow, ensuring you sleep comfortably and peacefully.
RELIEVE PAIN AND SLEEP BETTER: The 4-layer foam design of the Novilla Queen mattress reduces pain and improves sleep quality. The gel-infused foam contours to your body, relieving pressure points such as hips and shoulders. Meanwhile, the comfort layer ensures a bouncy and supportive sleep without sinking.
SOLID SUPPORT WITH MOTION ISOLATION: This queen size mattress provides solid support in every position, preventing you from slipping off the edge even when you change positions during sleep. The high-density foam aligns your spine properly and absorbs motion, making it the ideal choice for couples and light sleepers who are sensitive to movement.
STAY COMFORTABLE WITH THE QUEEN MATTRESS IN A BOX: The Novilla Queen mattress is compressed and delivered in a box, making it easy to transport and set up wherever you need it. Allow at least 72 hours for the mattress to fully expand. Our memory foam is CertiPUR-US certified and odor-free, ensuring a healthy and comfortable sleeping environment.
EXCELLENT CUSTOMER CARE AND GUARANTEES: Our dedicated customer care team is here to assist you with any questions or concerns. We offer a 10-year warranty and a 100-day free trial period for the Novilla Queen mattress. If you are not satisfied, please contact us and we will respond promptly to resolve any issues.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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